Benchmarking: An International Journal: Volume 28 Issue 4

Core self-evaluations and psychological well-being: the mediating role of work-to-family enrichment

Saiyada Ghzalah Sahin, Suchitra Pal, Brian M. Hughes

How or whether dimensions of work-to-family enrichment (WFE) mediate the relationship between an individual's core self-evaluations (CSEs) and their psychological well-being (PWB…

Exploring predictors of working capital management efficiency and their influence on firm performance: an integrated DEA-SEM approach

Himanshu Seth, Saurabh Chadha, Satyendra Kumar Sharma, Namita Ruparel

This study develops an integrated approach combining data envelopment analysis (DEA) and structural equation modeling (SEM) for estimating the working capital management (WCM…

Outsourcing and reverse supply chain performance: a triple bottom line approach

Saurabh Agrawal, Rajesh Kumar Singh

Outsourcing has become a strategic decision for most of the organizations in the present context of globalization and circular economy. The objective of proposed study is to…

Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility

Ali Ahmadzadeh, Abbas Sheikh Aboumasoudi, Arash Shahin, Hadi Teimouri

The main purpose of this study is to develop a model for prioritizing the critical success factors (CSF) of enterprise resources planning (ERP) based on the enablers of…

Influence of national culture on knowledge management process: literature review and research agenda

Anil Kumar Goswami, Rakesh Kumar Agrawal, Meghna Goswami

The purpose of this study is to explore, understand and investigate the relationship between national culture and knowledge management (KM) process.

An integrated ANP–QFD approach for prioritization of customer and design requirements for digitalization in an electronic supply chain

Deepu TS, Ravi V

Supply chain efficiency can be enhanced by integrating the activities in supply chain through digitalization. Advancements in digital technologies has facilitated in designing…

Uncovering the dimensions of servicescape using mixed method approach – A study of beauty salons

Nidhi Kampani, Deepika Jhamb

The purpose of this study aims to explore the dimensions assessing the servicescape of beauty salons and provides suggestions to improve the salon's servicescape.

Integrated analytical hierarchy process and grey relational analysis approach to measure supply chain complexity

Sujan Piya, Ahm Shamsuzzoha, Mohammed Khadem, Mahmoud Al Kindi

The purpose of this paper is to understand the drivers that create complexity in the supply chain and develop a mathematical model to measure the level of supply chain complexity…

The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms

Manh-Hoang Do, Yung-Fu Huang, Thi-Nga Do

This article aims to evaluate total quality management (TQM)-enabling factors' impact on corporate social responsibility (CSR) activities and business performance through evidence…

Performance appraisal and premature sign-offs and underreporting of chargeable time of external auditors – internal benchmarking of experience and gender

Rabih Nehme, Amir Michael, Alcheikh Edmond Kozah

The research paper investigates auditors' dysfunctional behaviors in relation to performance appraisals. It explores the dysfunctional audit behavior (DAB) differences among…

Exploring potential implications of Belt and Road Initiative for supply chain resilience: a comparative study of five South Asian countries

Atif Saleem Butt, Syed Hamad Hassan Shah

This paper explores the potential opportunities and challenges that Belt and Road Initiative (BRI) may bring for resilient supply chains.

A study of performance measures and quality management system in small and medium enterprises in India

Virupaxi Bagodi, Sreenath Thimmappa Venkatesh, Deepankar Sinha

The paper aims to identify causality amongst small and medium enterprises' (SMEs') performance indicators, propose an integrated index of business performance and quality…