info: Volume 16 Issue 6

Optimizing transparency for users in social networking sites

Ellen Wauters, Verónica Donoso, Eva Lievens

This article aims to reflect on possible ways to optimise current ways to deliver information provision to make it more transparent to users. In particular, this article will…

Universal service in the EU information society policy

Olga Batura

This study aims to, in the light of the Digital Agenda for Europe (DAE) objective to provide “broadband for all”, investigate how the DAE can make use of universal service as a…

Digital inclusion and user (dis)empowerment: a critical perspective

Ilse Mariën, Jernej A. Prodnik

This article aims to highlight the main limitations of the emancipatory potentials of digital inclusion policies and information and communication technologies (ICTs)…

Digital TV innovations: industry and user perspective

Iris Jennes, Wendy Van den Broeck

This paper aims to focus on how innovative strategies take users into account. On the one hand, it will look at how the different stakeholders in the TV value network implement…

RFID in toll/ticketing – a user-centric approach

Ardis Storm-Mathisen

This article aims to discuss challenges to Radio-Frequency Identification (RFID)-based services from a user perspective located within sociology, anthropology and science and…

Designing for participatory governance: assessing capabilities and toolkits in public service delivery

Shenja van der Graaf, Carina Veeckman

The purpose of this study is yield insight into how cities can optimize citizen involvement in the co-development of citizen services by providing the rights tools, knowledge and…

User-centric approaches in the digital information society: prospects, challenges and limits

Luciano Morganti and Nathalie Helberger