Journal of Manufacturing Technology Management: Volume 15 Issue 5

The risk to organisational excellence by processes that limit managerial knowledge and perception

Rod Gapp

The focus on organisational excellence in the first instance must be excellence, defined by The Australian Concise Oxford Dictionary as “surpassing merit; thing in which persons…

Relationship between TQM and innovation: an empirical study

Prakash J. Singh, Alan J.R. Smith

It is generally acknowledged that organisations need to be innovative in order to survive and prosper. Some advocates of total quality management (TQM) have suggested that it…

Exploring the relationship between knowledge management practices and innovation performance

Marianne Gloet, Milé Terziovski

The process of innovation depends heavily on knowledge, and the management of knowledge and human capital should be an essential element of running any type of business. Recent…

International technology transfer: perceptions and reality of quality and reliability

David Bennett, Hongyu Zhao

Impressions about product quality and reliability can depend as much on perceptions about brands and country of origin as on data regarding performance and failure. This has…

Managing change and innovation in IT implementation process

Annie Bartoli, Philippe Hermel

After the prophetic messages about the contributions of information technologies (IT) on firms, we face warning signals on the unavoidable need for change management, and the…