Table of contents
Knowledge sharing issues in the introduction of a new technology
David Finnegan, Leslie WillcocksThis exploratory case study research aims to apply a processual analysis to the implementation of a customer relationship management (CRM) system from a knowledge management…
CRM collaboration in financial services networks: a multi‐case analysis
Malte Geib, Lutz M. Kolbe, Walter BrennerThe aim of this paper is to identify key issues and successful patterns of collaborative customer relationship management (CRM) in financial services networks.
International case studies: To what extent is ICT infused into the operations of SMEs?
Dieter Fink, Georg DistererThe paper seeks to overcome previous research limitations by examining both macro (industry, country) and micro (functions, enterprise) level phenomena within the information…
Uncertainty and contingency plans in ERP‐controlled manufacturing environments
S.C.L. Koh, M. Simpson, Y. LinThis research aims to determine to what extent uncertainties affected manufacturing enterprises' delivery performance, to analyse the performance of their contingency plans in…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/17410390610678331. When citing the…
A data envelopment analysis approach based on total cost of ownership for supplier selection
Reza Mohammady GarfamyManagement accounting contains several techniques such as total cost of ownership (TCO) that provide necessary information related to supply issues for supplier evaluation and…
Levels of abstraction in human supervisory control teams
N.A. Stanton, M.J. Ashleigh, A.D. Roberts, F. XuThis paper aims to report a study into the levels of abstraction hierarchy (LOAH) in two energy distribution teams. The original proposition for the LOAH was that it depicted five…
ISSN:
1741-0398Renamed from:
Logistics Information ManagementOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Zahir Irani