Table of contents
Failing hospitals: mission statements to drive service improvement?
Annabel McDonald, Aamer Sarfraz– This paper aims to consider whether the hospital mission statement can be used as a management tool to improve service provision in failing hospitals.
The medical leadership challenge in healthcare is an identity challenge
Thomas Andersson– The purpose of this article is to describe and analyse the identity challenges that physicians with medical leadership positions face.
Workplace-based clinical leadership training increases willingness to lead: Appraisal using multisource feedback of a clinical leadership program in regional Victoria, Australia
Aleece MacPhail, Carmel Young, Joseph Elias IbrahimThe purpose of this paper is to reflect upon a workplace-based, interdisciplinary clinical leadership training programme (CLP) to increase willingness to take on leadership roles…
Lean leadership: an ethnographic study
Kjeld Harald Aij, Merel Visse, Guy A.M. WiddershovenThe purpose of this study is to provide a critical analysis of contemporary Lean leadership in the context of a healthcare practice. The Lean leadership model supports…
Leading processes of patient care and treatment in hierarchical healthcare organizations in Sweden – process managers’ experiences
Kerstin Nilsson, Mette SandoffThe purpose of this study is to gain better understanding of the roles and functions of process managers by describing Swedish process managers’ experiences of leading processes…
Impact of service attributes on customer satisfaction and loyalty in a healthcare context
Subash Lonial, P.S. RajuThe purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a…
ISSN:
1751-1879Renamed from:
Leadership in Health ServicesOnline date, start – end:
2007Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jennifer Bowerman
- Dr Jo Lamb-White