Journal of Hospitality and Tourism Insights
Issue(s) available: 29 – From Volume: 1 Issue: 1, to Volume: 7 Issue: 1
Assessing the moderating effects of involvement on tourist attitudes and intentions through virtual reality applications
Abhishek Talawar, Sheena Suresh, Sreejith AlathurThis paper aims to evaluate the impact of various preview modes on tourist attitudes and intentions to visit a destination based on consumers’ level of involvement in travel…
Modeling innovative work behavior through leadership behaviors in the hospitality industry; the role of work–family enrichment
Michael Kyei-Frimpong, Obi Berko Obeng Damoah, Majoreen Osafroadu AmankwahThis study aims to examine authentic leadership behavior (ALB) and empowering leadership behavior (ELB) as predictors of innovative work behavior (IWB) while assessing the…
How do gastronomic festivals trigger behavioral intentions? The role of hedonic and eudaimonic well-being
Emrah Keskin, Ozgur Yayla, Nevres Sezen, Bekir Bora DedeoğluGastronomic festivals are important events to bring people together around food-themed activities. This study aimed at determining the relationships between festival quality…
The role of sense of calling in the relationships between human resource practices, turnover intention and employee satisfaction in the hotel industry
Özgür Davras, Gonca Manap DavrasThe main aim of the present research is to investigate the role of sense of calling (SOC) in the relationships between human resource practices (HRP), turnover intention (TI) and…
Research on tourists' travel intention and usage of VR technologies based on SOR model: mediating role of personal values
Chunyu Jiang, Seuk Wai PhoongThis study investigated the travel intentions (TIs) of Chinese travelers and their utilization of virtual tourism technology during the Zero COVID-19 policy period by using a…
Consumer attitude toward using artificial intelligence (AI) devices in hospitality services
Kamrul Hasan Bhuiyan, Selim Ahmed, Israt JahanThe study investigates the consumer’s attitude to using artificial intelligence (AI) devices in hospitality service settings considering social influence, hedonic motivation…
Shattering the ceiling: exploring culture and religion’s impact on female empowerment in the Nigerian hospitality industry
Amara Ukachukwu, Roya RahimiThis study addresses the persistent impact of patriarchal societal structures on women’s empowerment in Nigeria, where social power, political authority and autonomy continue to…
Empowering green minds: the role of job embeddedness, environmental commitment and job autonomy in promoting pro-environmental behavior
Muhammad Rafiq, Duan XiuqingGrounded in social identity theory (SIT), this study aims to explore the relationships between job embeddedness (JE), environmental commitment (EC), job autonomy (JA) and…
The influence of place attachment and emotional solidarity on residents’ involvement in tourism: perspectives from Orlando, Florida
Kayode D. Aleshinloye, Kyle M. Woosnam, Dongoh JooUsing the Stimulus-Organism-Response (SOR) model as a theoretical guide, this study employed a conceptual model involving residents’ place attachment (S) to the destination in…
Digital technology in tourism: a bibliometric analysis of transformative trends and emerging research patterns
Muhammad Asif, Hesham FazelThis paper employs bibliometric analysis to explore transformative trends and emerging research patterns in the intersection of digital technology and tourism. The goal is to…
Are you hungry for play? Investigating the role of emotional attachment on continuance intention to use food delivery apps
Xuan Tai Mai, Thu Thi Trinh, Chris RyanFood delivery apps (FDAs) have rapidly developed due to mobile technologies, changes in modern consumption and increased online use during the COVID-19 pandemic. Despite this, the…
Bridging perceived psychological and social risks with shared beliefs: unveiling tourists' behavioral intentions through nostalgia
Sadaf Razzaq, Naeem AkhtarThe study examines tourists' psychological and social risk and shared beliefs – devotion, concerns and entertainment – at a religious and cultural heritage destination. It also…
Application of fuzzy-set qualitative comparative analysis (fsQCA) in hospitality and tourism research: a bibliometric study
Kayode Kolawole Eluwole, Taiwo Temitope Lasisi, M. Omar Parvez, Cihan CobanogluFuzzy-set qualitative comparative analysis (fsQCA) is explored as a transformative tool rooted in complexity theory, shedding light on uncertainties shaping real-world decisions…
Prediction of tourists' intention toward domestic vs international destinations in post-COVID-19 recovery: the role of COVID-19, future anxiety and solidarity
Kemal Gürkan Küçükergin, Yakup Kemal Özekici, Gonca Güzel ŞahinThis paper aims to investigate, upon taking into consideration both symmetric and asymmetric effects, how the economic and psychological impact of the coronavirus disease 2019…
Beyond taste: examining sustainable value, perceived CSR and consumer behaviour in the restaurant industry
Wanyu Mou, S. Mostafa Rasoolimanesh, Stephanie Hui-Wen ChuahAs perceived corporate social responsibility (CSR) has become one of the long-term sustainable development strategies for many companies, this paper investigates the…
Linking social servicescape and restoration in dining settings: the moderating role of substantive servicescape
Zhiwei (CJ) Lin, Wenjie Xiao, Baolin Deng, Changjiang (Bruce) Tao, IpKin Anthony WongWhile the rise of chain restaurants has attracted increasing research interest, few studies have taken servicescape into consideration to examine its effects on transformative…
How to deeply understand the voice of the customer? A proposal for a synthesis of techniques for analyzing online reviews in the hospitality industry
Thien Le, Thanh Ho, Van-Ho Nguyen, Hoanh-Su LeThis study aims to use the voice of the customer (VoC) strategy to collect user-generated content (UGC) compare customer expectations with reality, make the necessary improvements…
Personal values and travel motivations: the moderating effects of visit experience, gender and age
Dila Maghrifani, Joanne Sneddon, Fang LiuTo understand differences in visitors' travel motivations, this study investigates the relations between personal values and travel motivations as well as the moderating effects…
Exploring the criteria for a green and smart hotel: insights from hotel managers' perspectives
Gökhan Akel, Elçin NoyanThis study aimed to explore the adaptations and perspectives of hotel managers regarding green and smart hotel technologies within the context of sustainability.
The role of emotional solidarity–driven tourists’ nostalgia in shaping advocacy intentions
Sadaf Razzaq, Naeem AkhtarExamining emotional solidarity that drives tourists’ nostalgia has received significant attention, offering valuable insights that can aid in the selection of a travel…
Beyond the surface: understanding the mechanism between green HR practices and employees’ green creative behavior through mixed-methods exploration
Muhammad Farrukh, Muhammad Rafiq, Ali Raza, Sahar IqbalMany studies have explored the relationship between green human resource management practices (GHRM) and employees’ green creative behavior (EGCB) within the hospitality industry…
Hierarchical value mapping of diners in Macao's casino restaurants
Pui Kuan Tina Fan, Ja Young (Jacey) Choe, Yeseul NaThis study explores the linkages between various attributes, consequences and values of casino restaurants and the differences in the hierarchical value maps between female and…
Does employee resilience work? The effects of job insecurity on psychological withdrawal behavior and work engagement
Mehri Yasami, Kullada Phetvaroon, Mayukh Dewan, Kristina StosicThe onset of a health crisis has substantially crippled the hotel industry, causing employees' fears of an imminent job loss. This study investigates how hotel employees'…
Slow food and the slow food movement: a case study of consumer activism in Turkiye
Tuba Tokucoglu Yumusak, Kadri Gokhan Yilmaz, Seyda Z. Deligonul, Tamer CavusgilThe slow food movement has become increasingly widespread globally in recent years. This paper focuses on explaining how Turkish cuisine, which has a deep-rooted history, meshes…
Disruptive innovation and e-micro-entrepreneurship in tourism: the IRMA model approach for Airbnb platform
Ioulia Poulaki, Evi Chatzopoulou, Mary Constantoglou, Vaia KonstantinidouThis paper aims to examine how Airbnb has been transformed from an informal form of tourism accommodation into an emerging form of tourism e-micro-entrepreneurship through an…
Factors affecting restaurant choices for traditional foods among Gen Y and Gen Z: a multigenerational study on Vietnamese “Pho”
Dung Phuong Hoang, Dang Nguyen Hai, Vy Thanh Ngoc Nguyen, Hieu Trung Nong, Phong Tran Pham, Tam Minh TranModernization and the rise of living standards have introduced new variants of traditional foods, from their tastes to the way they are enjoyed. This study aims to explore and…
Hotel leaders' benevolent leadership, career management and employees' work engagement during COVID-19: a conservation of resources perspective
Wisanupong Potipiroon, Hataikwan JunthongDrawing upon conservation of resources (COR) theory, this study aims to examine whether benevolent leadership from top hotel leaders can foster employees' work engagement during…
Do Instagram reels influence travelers' behavioral and e-WOM intentions for the selection of ecotourism destination?
Nidhi Sharma, Nilesh AroraThere has been considerable discussion about the utilization of social media effectively in tourist research. Still, there is a paucity of information about its usage for…
The effects of virtual reality travel on satisfaction and visiting intention utilizing an extended stimulus-organism-response theory: perspectives from Thai tourists
Raksmey Sann, Pakkapol Luecha, Rawisara RueangchaithanakunThis study investigates how virtual reality (VR) travel attributes (e.g. sense and quality of information) influence spectators' flow experience, how emotion and past experience…
From congruity to loyalty: how congruity factors drive sharing economy
A.K. Fazeen Rasheed, Janarthanan BalakrishnanThe study examines the influence of various congruity factors (economic, safety and Health, hedonic, and functional) on tourists' satisfaction with sharing economy-based services.
Understanding asymmetric effects of attribute performance on tourist satisfaction with island tourism using user-generated data
GuangMeng Ji, Siew Imm Ng, Jun-Hwa Cheah, Wei-Chong ChooPast research often relies on linear relationship assumptions from the perspective of managers when studying the relationship between attribute performance and satisfaction…
Is “luxury” simply a marketing gimmick? Evaluating value in the experiencescapes of developed and developing countries
Rohan KarriLuxury as a construct warrants an assessment of entities promoting themselves as luxurious offerings. Therefore, this study attempts to evaluate the experiencescapes of luxury…
How perceived coolness and wow affect customer engagement: the role of self-image congruity
Li-Ling Liu, Hsiu-Yu TengCustomer engagement has key practical implications for hospitality management. However, little is known about how perceived coolness and wow affect customer engagement. The…
The internal and external effect of environmental complexity on business responses: a PLS-SEM and artificial neural network approach
My-Trinh Bui, Thi-Thanh-Huyen TranIn the wake of severe socio-economic damage, many firms have made creative and technological progress in their responses to the COVID-19 crisis. This paper examines internal and…
What affects consumers' choice behaviour towards organic food restaurants? By applying organic food consumption value model
Arghya Ray, Biswadip Das, Long SheAlthough there is a rising demand for organic food restaurants (OFRs), limited studies have attempted at understanding the drivers of customers' intention to visit OFRs. There is…
Tourists' willingness to contribute to smart tourism: a construal level theory perspective
Hao Sun, Kaede SanoSmart tourism has become an inevitable trend in future tourism development. However, despite significant investment in its technological foundation, little is known about whether…
Should I stay or should I go back? Factors influencing snowbirds' permanent relocation intention
Suja Chaulagain, Jianwen Li, Rojan Baniya, Abraham PizamThe objective of the present study was to investigate the impacts of familiarity with and awareness of Florida as a snowbird destination, and satisfaction with the snowbird…
Going green: predicting tourists' intentions to stay at eco-friendly hotels – the roles of green attitude and environmental concern
Le Van Huy, Hien T.T. Nguyen, Phan Hoang Long, Phan Quyen Phu Thi, Pham Tan NhatBy anchoring on the ability-motivation-opportunity (AMO) framework, this research aims to examine the effect of tourists' green ability, motivation and opportunity to access green…
Antecedents of nostalgia-related cultural tourism behavior: evidence from visitors to pharaonic treasures city
Muhammad Haroon Shoukat, Rupa Sinha, Islam Elgammal, Kareem M. SelemBased on self-determination theory (SDT), this paper seeks to identify autonomous motivations driving nostalgia-related cultural tourism among visitors to satisfy their craving to…
Exploring the pathways to enhanced task performance: the roles of supportive leadership, team psychological safety, and mindful organizing
Muhammad Shoaib Saleem, Ahmad Shahrul Nizam Isha, Maheen Iqbal AwanThe study investigated the predictive role of supportive leadership and psychological safety for mindful organizing and the subsequent impact of mindful organizing on individual…
Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention
Sathish Raja, Vasanthi Soundararajan, Satyanarayana ParayitamThis research explores the antecedents of tourist satisfaction and revisit intention, especially in light of the post-pandemic environment that pushed tourism to the lowest level…
Impact of geopolitical risk on tourism demand: evidence from asymmetric NARDL approach
Waseem Ahmad Parray, Mohammed Ayub Soudager, Zubair Ahmad Dada, Effat Yasmin, Tanveer Ahmad DarziMany tourism academics have investigated the linkages between tourism, power and space; few have specifically addressed the profound links between tourism and geopolitics. In view…
Towards sustainable development: antecedents of green entrepreneurship intention among tourism and hospitality students in Egypt
Mahmoud Ramadan Al-Azab, Heba Salah ZakiThis paper aims to examine the antecedents of green entrepreneurship intention (GEI) amongst tourism and hospitality higher education students and further explores the effect of…
Do green servicescape and perceived quality determine consumerism and its consequences?
Awes Asghar, Ruba Asif, Naeem Akhtar, Tahir IslamHotel servicescapes have been extensively examined in the literature; however, there has been less attention on green servicescapes that attract consumers to visit green hotels…
Advertising fee as a new supply chain coordination approach between hotels and online travel agencies
Chi-Jen ChenChannel coordination has become an essential part of researching hotel supply chain management practices. This paper develops an improved channel coordination approach to…
Examining how coolness of service robots influences customers' delight: mediating role of perceived values
Jia-Jhou Wu, Sue-Ting Chang, Yung-Ping Lin, Tom M.Y. LinWhen encountering novel technology, customers often use the term “cool” to express their thoughts; therefore, coolness has become crucial for launching service robots. However…
Customer value creation and Moroccan hotels' performance: a multi-party and multi-phase vision
Ridouan Nejjari, Samira SlaouiThis study examines the impact of customer value creation on hotel performance. Customer value is seen as a multi-phase and multi-party process that combines hotel and tourist…
Environmentally friendly practices in Macau hotels before and after the COVID-19 pandemic: hotel executives' perspectives
Raymond Adongo, Ja Young (Jacey) Choe, Sadia Shine SulemanaThis study seeks to examine motivations, challenges and strategies implemented to sustain environmentally friendly practices in Macau hotels and the effects of the COVID-19…
Value network partners' perception of co-creation and its impact on their satisfaction
Rachita Sambyal, Bikramjit Rishi, Anupreet Kaur Mavi, Amandeep Singh MarwahaCo-creating with value network partners (VNPs) in the tourism industry has become essential for delivering improved service quality and enhancing consumer experience. This…
User-generated content on Gen Z tourist visit intention: a stimulus-organism-response approach
Kafferine Yamagishi, Danzel Canayong, Mariella Domingo, Kim Nieva Maneja, Angel Montolo, Arabelle SitonThis paper aims to explore the causal relationship of user-generated content (UGC) on trust in UGC (TUGC), destination image (DI) and tourist visit intention (VI) guided by the…
Delicious – but is it authentic: Consumer perceptions of ethnic food and ethnic restaurants
Ben Arviv, Amir Shani, Yaniv PoriaThe aim of the study is to capture consumers' conceptualization of ethnic food and ethnic restaurants, focusing on what it takes for ethnic restaurants to be perceived authentic.
The impact of memorable tourism experiences on customer-based destination brand equity: the mediating role of destination attachment and overall satisfaction
Ayush Guleria, Richa Joshi, Mohd AdilUtilising the stimulus-organism-response (S-O-R) theoretical framework, this study investigated how destination attachment and overall satisfaction mediate the linkage between…
Tourism recovery: exploring the impact of residents' animosity on attitudes, intentions and behaviours to support tourism development
Sedigheh Moghavvemi, Ali Hassani, Kyle M. Woosnam, Saniya Abdrakhmanova, Chunyu JiangThis study aims to explore the most salient contributors to residents' support for tourism. As such, the authors measure residents' fear and risk of coronavirus disease 2019…
Exploring the influence of technical and sensory factors on Malaysians' intention to adopt virtual tours in heritage travel
Ing Grace Phang, Yuting Zylvia KongAdopting the unified theory of the acceptance and use of technology 2 (UTAUT2) and the theory of substitutability, this study examines both the technical and sensory factors…
The perception of halal concept of hoteliers in the light of social exchange theory: a Swedish study
Saeid Abbasian, Gustaf Onn, Denice NordbergThis paper aims at from the perspective of the social exchange theory (SET) gaining an understanding of how promotion of halal concept in Sweden is perceived by Swedish hoteliers.
Authentic leadership and organizational citizenship behaviors: How do harmonious passion and obsessive passion mediate?
Chang-Hua Yen, Tien-Cheng Han, Yi-Shih WenAmong different leadership styles, scant hospitality researchers have studied the link between authentic leadership and organizational citizenship behaviors (OCBs). This article…
LGBTQ hotel selection criteria: a thematic analysis method
Halimin Herjanto, Regina Falcon Garza, Muslim AminThis study aimed to investigate the lesbian, gay, bisexual, transgender and queer (LGBTQ) hotel selection criteria.
Consumer confusion and negative eWOM in the e-hospitality marketplace: the moderated moderation model of gender and technology self-efficacy
Anuradha Sharma, Jagwinder Singh Pandher, Gyan PrakashThe goal of this paper is to use the stimulus-organism-response (S-O-R) paradigm to understand how ineffective marketplace stimuli affect perceptions related to online travel…
Augmenting hotel performance in Malaysia through big data analytics capability and artificial intelligence capability
Shumaila Naz, Syed Arslan Haider, Shabnam Khan, Qasim Ali Nisar, Shehnaz TehseenAt the forefront of current research is the investigation of how big data analytics capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in…
Antecedents of patient satisfaction in the medical tourism sector: a review
Mercy Toni, K.K. Jithina, K.V. ThomasThe main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual…
Adoption of in-room voice assistants: a cross-cultural study
Jungsun (Sunny) Kim, Mehmet Erdem, Boran KimThe purpose of this study is to explore whether five factors drawn from the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 significantly influence…
Understanding tourists' environmentally responsible behaviour: environmental citizenship behaviour as an antecedent and trust in destination's local government as a moderator
Buket Candan, Emre Şahin DölarslanTourists' environmentally responsible behaviour (ERB) is very important for the environmental sustainability of popular tourist destinations. The main purpose of this research…
My supervisor distresses me! Examining three-way interaction in the hospitality setting
Mukaram Ali Khan, Muhammad Haroon Shoukat, Chai Ching Tan, Kareem M. SelemThis paper examines the moderated-moderation model of reciprocity belief and fear of negative evaluation between supervisors' abusive reactions and subordinates' distress.
Investigating potential tourists' attitudes toward artificial intelligence services: a market segmentation approach
Ja Young (Jacey) Choe, Emmanuel Kwame Opoku, Javier Calero Cuervo, Raymond AdongoThis study profiles and segments potential tourists on the basis of their various attitudes toward artificial intelligence (AI) services. Furthermore, this study distinguishes…
Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences
Ahmed Taher Esawe, Karim Taher Esawe, Narges Taher EsaweThis study aims to investigate value co-creation, its antecedents (i.e. customer delight and place identity) and the consequences (i.e. satisfaction and revisit intention) at…
Distinguishing the determinants of low-cost and high-cost sustainable travel behaviors
Jing YinMost research on sustainable tourism has been devoted to understanding the determinants of tourists' sustainable behavior on a unidimensional construct, overlooking the importance…
Palate vs plate: segmenting restaurant consumers through food quality and portion size trade-offs
Li Ge, Chun-Hung (Hugo) Tang, Carl Behnke, Richard GhiselliThis study (1) assessed restaurant consumers' perceived importance of better food quality versus larger portion sizes, (2) classified restaurant consumers into different segments…
Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world
Juan Pedro Mellinas, Eva Martin-Fuentes, Berta Ferrer-RosellThis research explores why tourists are dissatisfied in places considered “wonders of the world”. The authors ask if the place does not match visitors' expectations or if other…
Linking social media marketing to restaurant performance – the moderating role of advertising expenditure
Wenjia Han, Ozgur Ozdemir, Shivam AgarwalBuilt upon customer engagement marketing theory and uses and gratification theory, this study examines the link between individual social media marketing (SMM) performance…
Factors influencing tourists' behavioural intentions towards beach destinations: the mediating roles of destination experience and destination satisfaction
Rashed Al Karim, Md Karim Rabiul, Sayed Mohammed ArfatThis study aims to identify factors affecting travellers' behavioural intentions regarding beach destinations in Bangladesh. The study also examines how destination experience and…
Hey brand, let me take a selfie to get you out of the crisis
Mohsin Raza, Rimsha Khalid, Hassan RazaThis study investigates the brand selfies that have the capability to help brands thrive through crises. The brand selfies spark a self-inferential process that makes customers…
Examining the role of heritage-destination attributes on travel constraints and revisit intention using multilevel analysis
Siripen DabphetThis study aimed to explore how the attributes of heritage destinations become constraints on tourists' intention to revisit these destinations and to provide stakeholders with…
Engaging customers through satisfaction; does social media marketing and perceived innovativeness really matter? A time-lagged study in the hospitality industry
Sarah Khan, Abdul WahabThe purpose of this study is to address the issue of customer engagement faced by the hospitality industry. By employing the Stimulus–Organism–Response (S-O-R) model and…
Examining the role of family motivation: an empirical examination in the hospitality sector
Umair Ahmed, Said Al Riyami, Waheed Ali Umrani, Munwar Hussain Pahi, Hassan SyedThe authors intended to find out what motivates employees at the workplace. For this purpose, the authors examined family motivation and intrinsic motivation influences over work…
Servicescapes and social servicescapes: impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants
Awes Asghar, Ruba Asif, Naeem AkhtarThe existing literature has examined the determinants of post-purchase behavioral intentions. However, less attention has been devoted to the factors that contribute to perceived…
Visitors' experiences of UNESCO World Heritage Site: evidence from Göbeklitepe, Türkiye
Thi Hong Hai Nguyen, Nurullah Cihan Ağbay, Kadir ÇakarThis study seeks to investigate and discuss the heritage experiences of both domestic and international visitors at Göbeklitepe UNESCO World Heritage Site in Türkiye.
Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers
Elizabeth A. Whalen, John T. Bowen, Seyhmus BalogluThis research explores differences in consumer behavior across generational cohorts, particularly focusing on customer loyalty. With Millennials becoming the largest generational…
Do we love celebrity endorsers? The joint impacts of consumers' need for status, celebrity’s star power and image congruence on celebrity endorsement effectiveness
Wan Yang, Lu Zhang, Wei Wei, Michelle Yoo, Bobbie RathjensThe current study aims to examine the joint impact of consumers' need for status (NFS), celebrity's star power and consumer-celebrity image match on consumers' attitudes toward…
Investigating the effectiveness of tourism pricing strategies in mitigating post-COVID-19 economic challenges: an attribution theory perspective
Thowayeb Hassan, Mahmoud Ibraheam SalehThe study aims to investigate how attribution theory in the context of pricing strategies can help tourism destinations recover from the negative impacts of the COVID-19 pandemic.
Role of empowering leadership as a mediator between HPWPs and Gen Y employee engagement: evidence from Indian hotels
Rakhi Singh, Priyanka SihagThis study evaluated the bundled impact of high performance work practices (HPWPs) on Generation Y (Gen Y) employee engagement (EE) while considering empowering leadership (EL) as…
Does restaurant innovativeness influence customer advocacy? The roles of self-image congruity and customer engagement
Hsiu-Yu Teng, Chien-Yu Chen, Tien-Cheng HanStudies have explored the determinants of customer advocacy because of customer advocacy's vital role in improving the efficiency and effectiveness of marketing. The current…
Mapping of Journal of Hospitality and Tourism Insights themes: a retrospective overview
Erfan MoradiRecognising the literature of a field is vital for advancement in that field. Yet, there has not been a systematic analysis of recent publications published in the Journal of…
Post-COVID-19 travel intentions to Kenya from Hong Kong by applying the extended theory of planned behavior (ETPB)
Monica W.C. Choy, Ben M.K. Or, Alvin T.F. LiuThis paper examines the post-COVID-19 travel intentions to Kenya among Hong Kong outbound travelers using the theory of planned behavior (TPB) over three different time horizons…
Traveling with special needs: investigating constraints and negotiation strategies for engaging in tourism activities
Eugenia Lima Devile, Celeste Eusébio, Andreia MouraThe aim of this study is to identify the travel constraints of people with special needs (PwSN) and the strategies used to overcome them. The article also intends to analyze the…
Urban tourists' intention towards visiting national parks: an exertion of theory of planned behaviour and expectancy theory
Ramzi Al Rousan, Samiha Siddiqui, Naseem Bano, SujoodThis study aims to evaluate the key factors affecting the behavioural intention of urban tourists towards visiting national parks by integrating the theory of planned behaviour…
Examining the antecedents of medical tourists' use of social media from the standpoint of self-efficacy
Mina Balouchi, Yuhanis Abdul AzizThe purpose of this research is to examine, from the self-efficacy standpoint, the factors that influence medical tourists' use of social media for travel planning. To that end…
Prosocial rule-breaking: a systematic literature review
Lubna Rashid Malik, Madhurima MishraThis paper aims to conduct a systematic literature review on prosocial rule-breaking (PSRB) and identify the underlying themes using content analysis.
Digital transformation in tourism sector: trends and future perspectives from a bibliometric-content analysis
Suneel Kumar, Varinder Kumar, Isha Kumari Bhatt, Sanjeev Kumar, Kamlesh AttriThis article analyzes research on digital transformation in the tourism sector, providing insights into leading work, authors, journals, trends and future research opportunities…
The (wasted) potential of digital communication in low-density destinations: the case of three Portuguese municipalities
Ricardo Correia, Manuela Cunha, Aida Carvalho, Bruno SousaThis study aims to assess the online presence of three Portuguese low-density territories and analyze the communication strategies employed by public and private entities within…
Examining the impacts of emotional intelligence on tour guide citizenship performance
Nour Salah Al-Okaily, Nidal Alzboun, Mohammad AbuhjeelehEmotional intelligence (EI) has a profound effect on the performance of tour guides, though past studies on the subject have neglected to examine the effects of EI on neither the…
Integrated evaluation of visitor experience factors in the scope of museum management
Okan Çolak, Halil Ibrahim KarakanThis study aims to determine museum experiences by analyzing the TripAdvisor reviews of the museum visitors in Gaziantep and offer suggestions for improving the visitors'…
The relationships among social media communication, brand equity and satisfaction in a tourism destination: the case of Danang city, Vietnam
Hue Kim Thi Nguyen, Phuong Thi Kim Tran, Vinh Trung TranThis paper aims to examine the role of social media communication, tourist satisfaction and destination brand equity components in enhancing destination brand equity based on the…
The evaluation of tourists' virtual reality experiences in the transition process to Metaverse
Ülker Çolakoğlu, Esra Anış, Özlem Esen, Can Serkan TuncayThis study explores tourists' virtual reality experiences during the transition to the Metaverse.
Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels
Yahaira Lisbeth Moreno Brito, Hyun-Jeong Ban, Hak-Seon KimThis research aims to analyze the customer satisfaction associated with experiences from 14 ecological hotels in Ecuador by exploring online guest reviews and classifying the most…
Digging behind the scenes: prioritizing human resources practices related to hospitality employees' attitudes and behaviors after the COVID-19 pandemic
Yousery Nabil M.K. Elsayed, Sawsan Haider Khreis, Abuelhassan Elshazly Abuelhassan, Mohamed Abdelgawwad Aly AbdelgawwadThis study aims to provide a new vision for investigating the different human resources management (HRM) practices in hotels after the COVID-19 pandemic.
Unboxing the paradox of social media user-generated content (UGC) information qualities and tourist behaviour: moderating effect of perceived travel risk
Muhammad Aliff Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Dina HarianiThis study utilised Mehrabian and Russel's stimulus-organism-response (SOR) model to investigate the inter-relationship between perceived social media information qualities (IQ…
Assessing the current sustainability initiatives of Canadian SME restaurants
Emily Robinson, Rebecca Gordon, Bruce McAdamsThe purpose of this study is to investigate what sustainability initiatives are being implemented by Canadian independent restaurants and to determine if the initiatives represent…
Critical success factors for virtual hotel operator partnership with small- and medium-sized hotels: perspectives of owners and operators
Fajar Kusnadi Kusumah Putra, Rob LawThis paper identifies the critical success factors (CSFs) of virtual hotel operator (VHO) in using hotel management system partnerships with small- and medium-sized hotels (SMSHs).
Linking green supply chain management practices and behavioural intentions: the mediating role of customer satisfaction
Rashed Al Karim, Md Karim Rabiul, Sakia KawserThe present research investigates the effects of green supply chain management (GSCM) practices on customer behavioural intentions (e.g. word of mouth [WOM], willingness to pay…
Engaging employees through transformational leadership: the mediating role of emotional energy
Shashan Bao, Phillip M. JollyThis study investigates the role of emotional energy as a mediator of the relationship between transformational leadership (TFL) and work engagement.
Generation Z's COVID-19 risk perception and socially responsible behaviors influencing intentions to participate in the tourism stimulus campaign
Tanyatip Kharuhayothin, Weerapong Kitiwong, Warunya ChaitarinThis study leverages an integrated framework that uses the theory of planned behavior (TPB), risk perception and sustainable behavior to investigate the COVID-19 risk perception…
Ethnic food tasting and gastronomy online reviews: incorporating enjoyment in the behavioral intention model
Sabreena Nawaz Baba, Zubair Ahmad Dada, Reyaz A. QureshiThis study explores the tourists' behavioral intention toward tasting ethnic food by proposing 'enjoyment’ as an indirect mechanism in improvising the model of Wang. In other…
Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure
Pengsongze Xue, WooMi JoAlthough various booking platforms have been contributing to the dramatic growth of hotel industry, little research has been conducted to understand consumer psychological…
The impact of post-disaster communication on destination visiting intention
Mei Huang, Kexin Wang, Yue Liu, Shuangyu XuEffective post-disaster communication is essential for destination marketing organizations to encourage visitors following natural disasters. This research aimed to analyze the…
Looking good and sounding right: a scale development of aesthetic labor in the hospitality industry
Hsiang-Fei Luoh, Sheng-Hshiung TsaurThis study aims to develop a measurement scale for employee aesthetic labor (AL) in hospitality from the perspectives of frontline employees of international tourist hotels and…
Investigation of effective factors on WOM in the context of reasoned action theory of tourists preferring local restaurants: Afyonkarahisar case
Erdem Baydeniz, Turgut Türkoğlu, Engin Aytekin, Hüseyin Pamukcu, Mustafa SandikciThis study attempts to ascertain how behavioral intention and word-of-mouth communication is affected by belonging, attitude toward behavior and subjective norm found in the…
Machine learning-based model for customer emotion detection in hotel booking services
Nghia Nguyen, Thuy-Hien Nguyen, Yen-Nhi Nguyen, Dung Doan, Minh Nguyen, Van-Ho NguyenThe purpose of this paper is to expand and analyze deeply customer emotions, concretize the levels of positive or negative emotions with the aim of using machine learning methods…
Examining multiple mediation of authenticity in the relationship between cultural motivation pattern and satisfaction: a case study of Şirince in Turkey
Nuray Yildiz, Melek Ece Öncüer, Abdullah TanrisevdiThis study aims to assess the relationships between cultural travel motivation, two dimensions of authenticity and satisfaction of domestic tourists visiting Sirince in Turkey…
Smart tourism technologies for the psychological well-being of tourists: a Bangladesh perspective
Mohammad Osman Gani, Hiran Roy, Anisur R. Faroque, Muhammad Sabbir Rahman, Maisha MunawaraThe importance of smart tourism technologies (STTs) has been rising recently, but how STTs are related to tourists' psychological well-being has got little attention. The study…
Top quality hotel managers' perspectives on smart technologies: an exploratory study
Yenal Yağmur, Altan Demirel, Gül Damla KılıçThe main purpose of the study is to reveal the hotel managers' perspectives strategies, and predictions on smart technologies, and their expectations for current staff and…
Consumers' intention towards the use of smart technologies in tourism and hospitality (T&H) industry: a deeper insight into the integration of TAM, TPB and trust
Sujood, Naseem Bano, Samiha SiddiquiThis study used an integrated framework that incorporates the technology acceptance model (TAM) (Davis, 1989), the theory of planned behavior (TPB) (Ajzen, 1991) and trust to…
The adoption of smart industry 4.0 app technology and harnessing e-WOM in the wine industry caused by a global pandemic: a case study of the Yarra Valley in Australia
Paul Strickland, Kim M. WilliamsThis exploratory study aims to examine how wine stakeholders' are adopting innovative advancements in smart industry 4.0 application technology (SI4.0AT) coupled with electronic…
ISSN:
2514-9792Online date, start – end:
2018Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus