The impact of ICT on social workers' well-being: a mixed methods research
Abstract
Purpose
This study aims to investigate the impact of Information and Communication Technology (ICT) on the well-being of Tunisian social workers.
Design/methodology/approach
Resources (JD-R) theory. A questionnaire was administered to 162 Tunisian social workers, and statistical analysis and hypothesis testing were conducted using SPSS and SmartPLS software.
Findings
The study found that ICT has a substantial positive influence on social workers' well-being. Specifically, ICT was found to increase social workers' job resources, which in turn led to decreased job demands, increased burnout and increased work engagement.
Originality/value
This study addresses prior research gaps by exploring ICT's interplay with well-being within the Tunisian context. Its outcomes offer valuable insights for policymakers, guiding the development of strategies to address challenges and harness ICT's potential in social work.
Keywords
Acknowledgements
The author received no financial support for the research, authorship and/or publication of this article. The author thanks the editor and two anonymous reviewers for their constructive comments and help in developing this article and bringing it into the present form.
Citation
Khanchel-Lakhoua, H. and Kadri, M. (2024), "The impact of ICT on social workers' well-being: a mixed methods research", Journal of Management Development, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JMD-02-2023-0055
Publisher
:Emerald Publishing Limited
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