Reference Services Review: Volume 35 Issue 3

Delivering not just value … but added value

The purpose of this editorial is to introduce this special issue on library and information technology (IT) mergers.

Library and IT mergers: how successful are they?

The purpose of this paper is to provide an introduction to four articles from Reference Services Review focusing on the theme of library/IT mergers. It aims to place the articles…

The perception of effectiveness of merged information services organizations

The purpose of this paper is to assess the perceptions of chief information officers and academic deans with respect to the effectiveness of merged information services…

Libraries and IT: are we there yet?

This study aims to look at the impact for users on university library and information technology services, present and future, following merger.

Merged service outcomes at Earlham College

The paper aims to provide an overview of merged services arising from the integration of library and information technology units at Earlham College. These services may serve as a…

Get it in writing: MOUs and library/IT partnerships

Increasingly academic libraries are partnering with other campus units to improve efficiency and to better serve students and faculty. This paper aims to focus on the importance…

Creating collaborative technology‐rich workspaces in an academic library

The purpose of this paper is to describe the process of the planning, implementation, promotion, management and assessment of the Collaborative Technology Laboratories (CTLs) at…

Do academic enquiry services scare students?

The purpose of this paper is to clarify the ways in which students seek help in libraries, and their feelings about using library enquiry services. In this way, it should bring…

Getting everyone on the same page: A staff focus group study for library web site redesign

Using staff focus groups in the redevelopment of a library web site deploys their knowledge of user navigation issues and search strategies and addresses the unique needs of…

From paper to electronic, the evolution of pathfinders: a review of the literature

The purpose of this paper is to provide a review of the literature on pathfinders, from the 1970s to the present.

Understanding our student learners: A phenomenographic study revealing the ways that undergraduate women at Mills College understand using information

This research project aims to provide an understanding of Mills College undergraduate students' experience of using information, which Mills librarians can use to develop…

Information literacy education through mediated learning and multiple intelligences: A quasi‐experimental control‐group study

This paper aims to present the findings of a study that investigated the impact of information literacy (IL) teaching approaches, which are grounded in pedagogy, on students'…

Viewing information needs through a Johari Window

The purpose of this paper is to apply to the study of information needs the Johari Window framework that has long been accepted as a useful model for understanding interpersonal…

Corporate governance research on the free web: a selected annotated guide

The web offers a large and ever expanding range of information sources on the popular and widely researched topic of corporate governance. This paper aims to introduce keys sites…

2007 Awards for Excellence