Reference Services Review: Volume 40 Issue 2

Reference Services Review: content analysis, 2006‐2011

The purpose of this paper is to present a retrospective analysis of the content published in Reference Services Review from 2006 through 2011.

Libraries atwitter: trends in academic library tweeting

This paper aims to present an overview of how libraries are using Twitter in an academic setting.

To tweet, or not to tweet?

The purpose of this article is to address the question “To Tweet or Not to Tweet” – using the social networking application “Twitter” as a communication channel for academic…

Students tweet the darndest things about your library – and why you need to listen

Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can…

Just the right tweet at just the right time

This article looks at the function and the value of this Twitter as a form of communication within an academic library.

Beyond broadcasting: Customer service, community and information experience in the Twittersphere

The purpose of this paper is to contribute to discourse around use of Twitter in libraries, and in particular to highlight the value of using Twitter beyond broadcast of marketing…

User perceptions of ebooks versus print books for class reserves in an academic library

The purpose of this paper is to present the results of a pilot program at Dickinson College where select reserve books for a class were purchased as ebooks and linked through the…

Information literacy on Facebook: an analysis

This analysis, being part one of a two‐part study, aims to illustrate the attitudes and patterns users are being habituated to through the functionality of Facebook, relate them…

Student preference for tutorial design: a usability study

This article aims to report on a usability study to assess whether students performed better after working through a screencast library tutorial or a web‐based tutorial with…

Engaging undergraduates in discipline‐based research

This article aims to describe the standards‐based approach used to build the International Studies Research Methods (INS250) course, a discipline‐specific, credit‐based class…

Fore‐cite: tactics for evaluating citation management tools

The purpose of this paper is to explore a general set of criteria that can be used by librarians and information professionals for the evaluation of citation management tools.

Managing a text reference consortium: the My Info Quest experience

This paper aims to describe management and operational considerations for collaborative text reference services.

iBIRA – integrated bioinformatics information resource access: Organizing the bioinformatics resourceome

Bioinformatics is an emerging discipline where the interdisciplinary research holds great promise for the advancement of research and development in many complex areas. The…

Taking stock