Office Technology and People: Volume 5 Issue 4

“Betting the Business”: Strategic Programs to Rebuild Core Information Systems

Randall B. Grossman, Michael B. Packer

Points out that changing management information systems (MIS) is adangerous and complex process, for which business executives are notqualified. Adds that not changing is just as…

Competitive Alliances With Information Technology – The Australian Retail Banking Experience

M.T. Sager

Evaluates the use of competitive alliances as an alternative tocompetitive advantage. Draws examples from Australian retail bankingduring the 1980s. Differentiates between…

Lowering the Cost of Interactions: The Great Lakes Higher Education Corporation

Steven O. Kimbrough

Presents a case study of a financial services company socializingin student loans. Positions the study in terms of ′sustainablecompetitive advantage′, ′strategic necessity′ and…

Differentiating Organizational Performance Using Information Technology Managerial Control Ratios in the Insurance Industry

Sidney E. Harris, Joseph L. Katz

Examines the usefulness of two information technology (IT)managerial control measures in the insurance industry – the ratiosof IT expense to premium income and total operating…

The Bell Canada CRISP Project: A Case Study of Migration of Information Systems Infrastructure for Strategic Positioning

Eric K. Clemons, Michael C. Row, Ravi Venkateswaran

Presents a case study of the plans to restructure a largecorporation′s information systems. Stresses that the decision wastactical, rather than as a result of measuring possible…