Managerial Auditing Journal: Volume 16 Issue 9

Performance measurement and management control positioning strategies, quality and productivity: a case study of a Swedish bank

Mosad Zineldin, Torbjörn Bredenlöw

While there are many studies on the relationship between service quality and productivity/efficiency (prodeff), between service quality and image and between services and…

Statistical verification of performance difference based on balanced scorecards

Y.K. Chan

This paper highlights the procedures and results of using a non‐parametric test to verify the statistical significance of the organisational performance improvement after the…

How the mighty have fallen: the naked truth about TQM

Uche Nwabueze

This paper focuses on the legacy which the quality gurus have left to managers seeking to embark on, and sustain, a corporate quality initiative. The paper demonstrates that the…

Accountants, or auditors, tax practitioners, management consultants etc.? A research note

John A. Brierley, David R. Gwilliam

This paper reviews prior research to consider whether there are differences in human resource management terms between auditors and other categories of professional staff within…

The client’s role in the consulting relationship: is there “con” in consulting?

Russell Williams

Questions the simplistic cynical line on consulting as “consultobabble” sold to passive and vulnerable managers. Consultants do engage in impression management but their narrative…

An audit of leadership styles in e‐commerce

Owen Cope, Dianne Waddell

Inevitably the adoption of any new technology brings about change but e‐commerce is significantly different in that it completely shifts global business into a fast‐paced…

Audit of manpower research in the hospitality sector: an example from the Antalya region of Turkey

Ahmet Aktas, A. Akin Aksu, Rüya Ehtíyar, Ali Cengíz

With the increase in competition in the hospitality sector, manpower has become an increasingly important factor. The labour‐intensive aspect of the tourism sector has put…

Blackstone’s Guide to the Financial Services and Markets Act 2000

Gerald Vinten