Table of contents
Nightclubs and bars: what do customers really want?
Heather Skinner, Gloria Moss, Scott ParfittThis paper aims to give a wider understanding of what customers really want from first and subsequent visits to mainstream city centre nightclubs and bars by examining customer…
Differential impact of social influence in the hospitality encounter
Ken ButcherThis study investigates how social influence variables will affect repurchase intentions differently depending on the number of prior visits made to the service. Specifically, the…
Hotel yield management using different reservation modes
Jean‐François Sanchez, Ahmet SatirThis paper explores the implementation of yield management using different reservation modes at a global hotel network (referred to as the “Group”).
Selecting a food service system: a review
Svetlana RodgersThe selection of a food service system (cook‐chill, cook‐freeze and cook‐hot‐hold) is a major strategic initiative, which involves a large capital investment. Each system has…
Rent and the lessee
J.D. PrattenThis paper considers the changes in the nature of the public house sector in the UK.
A study of hotel information technology applications
Rob Law, Giri JogaratnamInformation technology (IT) applications in the hotel industry have largely been devoted to the handling of the routine operational problems that crop up while running a hotel…
The smoking ban in hospitality: a cross‐border perspective from Ireland
Jennifer McNabb, Niamh HearnsThis paper reflects on the recent introduction of a statutory smoking ban in workplaces in the Republic of Ireland (ROI). The aim of the research is to identify the arguments for…
Destination image: to see or not to see? Part II
Christopher WhiteThe purpose of this paper is to generate insights into the area of tourism destination image.
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus