Table of contents
Penny‐wise, pound‐foolish managers: the syndrome affecting productivity and efficiency
Anas KhanOutlines the importance of senior management focusing on strategic and value‐creating activities rather than on issues that could be handled by subordinate staff.
HR strategy delivers industry‐leading performance at Mitchells & Butlers: Change‐management program recognized in CBI awards
Liz PhillipsThe purpose of this paper is to describe how a coherent HR strategy focused on delivering the company's key strategic goals has helped Mitchells & Butlers, a UK operator of…
Reward and benefit scheme transforms RS Components: Integrated program improves employee commitment
The purpose of this paper is to describe how a new reward and benefits scheme has helped RS Components Ltd, a UK distributor of electronics and maintenance products, to improve…
Training and coaching boost performance of sales staff at B&Q: Model makes its mark at do‐it‐yourself retailer
Nick Drake‐KnightThe purpose of this paper is to describe a Model of Excellence™ that has helped to improve the performance of sales staff at retailing giant B&Q, among other organizations.
Synovate trains trainers to train trainers: Award‐winning action learning spans 11 countries
The purpose of this paper is to describe an award winning training program at international market‐research company Synovate.
Pharmaceutical company blends learning for global general managers: Training supports key employees throughout their careers
The purpose of this paper is to describe a blended‐learning approach to global general manager (GM) development at an international pharmaceutical company.
Popham becomes the people's champion: Hairdressing firm benefits from high levels of employee retention
The purpose of this paper is to describe how hairdressing company, Popham, has become an Investor in People champion and the benefits that have flowed from this.
Work‐life balance at Shanghai Shuozhi Management Consulting: Family‐friendly policies with a Chinese twist
Yong Han, Hongdan ZhaoThe purpose of this paper is to describe family‐friendly policies at Shanghai Shuozhi Management Consulting Co. Ltd.
Sales take off at Midlands Co‐operative Travel: X‐Factor training boosts customer service
The purpose of this paper is to describe two training programs at Midlands Co‐operative Society – one for employees in its travel agency and the other for its food‐retailing…
When Fintel fails to connect: The customer‐service case for more integrated HR management
Anas Khan, Riad KhanThe purpose of this paper is to outline the importance of having a close and integrated human resources (HR) relationship for good customer service. The paper focuses on the…
Why it pays to be old – and how to get old before your years: Companies capitalize on a lifetime of knowledge and experience
Hilary BriggsThe purpose of this paper is to challenge HR specialists to consider the value of experience, seek out older workers and ensure that younger staff are developed to give them…
Supporting the underperforming manager: Teaching the soft skills that can make all the difference
Rosie GarwoodThe purpose of this paper is to lament the poor quality of many managers and highlight four key skills that can help to improve their performance.
Interview with Maggie Craddock, author of Power Genes: Understanding Your Power Persona – and How to Wield it at Work
Interview by William StrangeThe purpose of this article is to provide an interview with Maggie Craddock, author of Power Genes: Understanding Your Power Persona – and How to Wield It at Work.
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King