Table of contents
Fred Reichheld: Customer centricity and the strategic power of embracing the “Golden Rule” in business
Brian LeavyFew have done more to advance the cause of a customer-first approach over the last two decades than Fred Reichheld, pioneer in the area of the customer loyalty economics. He is…
In the digital age, the combination of technology and radical management practices drive competitive advantage
Stephen DenningThe author asserts that Gary Hamel’s decade-old prediction of an oncoming avalanche of ‘radical management innovations’ has come true. They are already staring us in the face, not…
Isolate and SEAL: two steps to designing an innovative and potent business model
Sayan ChatterjeeA systematic and repeatable process – Isolate and SEAL – can enable strategists to identify such potentially game-changing operational actions that will support significant…
When and how to use a “fighter brand” to combat a low-price entry
Daniel Deneffe, Herman VantrappenManagers have become wary of launching fighter brands. But they should not give up on a fighter brand strategy altogether: under certain conditions a fighter brand can be…
Tools the board can use to prevent an M&A synergy trap
Mark L. Sirower, Jeffery M. WeirensNegative market reactions to a deal are often driven by a gap between what management believes and what investors perceive, so boards need useful tools to stress test deal…
Five strategic tech and talent trends for 2022 and beyond
Haynes Cooney, Anthony Marshall, David ZaharchukOver the past year, the IBM Institute for Business Value (IBV) surveyed and interviewed tens of thousands of executives, employees and consumers around the world to learn what…
ISSN:
1087-8572Renamed from:
Planning ReviewOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
The AntidoteEditor:
- Mr Robert Randall