Journal of Communication Management: Volume 26 Issue 1

Examining response engagement in online interactions between US government agencies and citizens

Jiun-Yi Tsai, Janice Sweeter, Elizabeth Candello

Email communication is indispensable for US state agencies to respond to citizen requests and engage with constituents, contributing to building trust in local governments. While…

Analysis of effective recall in radio advertising

Ana Pedreño-Santos, Jesus Garcia-Madariaga

The purpose of this research is to determine the relationship between frequency and recall in radio advertising by studying the main features of reach and frequency.

The mediating effect of mindfulness and self-compassion on leaders' communication competence and job satisfaction

Leslie Ramos Salazar

The purpose of this study is to examine the interrelationships between leaders' communication competence, mindfulness, self-compassion and job satisfaction. Barge and Hirokawa's…

I want to work there: how public relations agencies communicate organizational culture and identity on Instagram

Brandi Watkins, Stephanie A. Smith

This study examined Instagram content shared by public relations (PR) agencies, through the sensitizing framework of organizational identity theory, to determine what messages…

Does it pay to avoid speaking straight about controversial issues? Impact of argumentative ambiguity on the perception of the speaker

Paweł Koniak, Wojciech Cwalina

The goal of the research was to check whether the sender communicating in an ambiguous manner can gain the benefits in three aspects: perception of his or her image, evoking…

Corporate social responsibility in emerging social issues: (non)institutionalized practices in response to the global refugee crisis

Rong Wang, Katherine R. Cooper

CSR reporting is an institutionalized practice. However, institutionalization has been primarily examined in the context of limited social issues and largely restricted to the…

Practically there? Exploring public relations educators' perceptions of creativity in the curriculum and classroom

Richie Barker, Sharyn McDonald

The purpose of this paper is to identify the position of creativity within Australian public relations courses and explore how academics embed what is often identified by industry…

Internal communication satisfaction and employee engagement as determinants of the employer brand

Anja Špoljarić, Ana Tkalac Verčič

This study aims to contribute to the understanding of internal communication and its connections to engagement and employer brands. The authors wanted to test the relationship…