Table of contents
Strategic Deployment: A Key To Profitable Growth: Matching Capabilities and Plans To Customer Needs
Joseph A. DeFeo, Alexander JanssenThis first in a series of discussions introduces strategic deployment, a process that will equip an entire organization to perform at its peak in efficiency, profitability and in…
The performance prism in practice
Andy Neely, Chris Adams, Paul CroweThis article describes and illustrates the practical application of a new measurement framework – The Performance Prism – which addresses the shortcomings of many of the…
Performance measurement in not‐for‐profit and public‐sector organisations
Malcolm MacphersonMeasuring performance is increasingly important in not‐for‐profit and public sector organisations from those as large as the US federal government to the smallest volunteer…
Balanced scorecard: a rising trend in strategic performance measurement
Khim Ling Sim, Hian Chye KohThe long‐term survival of a business is dependent upon meeting market needs through a long‐term value creation process. Traditional performance measurement systems have been…
Measuring critical factors of tqm
Jaideep MotwaniWhat are the factors that contribute the success or failure of TQM efforts? Specifically, this study identifies the critical factors and corresponding performance that account for…
Developing best value in a scottish local authority
James Sheffield, Paul ColeshillBest Value was introduced as a local government policy in 1997, after the election of a New Labour administration. The policy was designed to reconfigure service delivery by local…
B2b, old economy businesses and the role of quality: part 1 – the simple alternative
A.R.T. Williams, B.G. Dale, R.L. Visser, T. Van der WieleThis paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma