Reference Services Review: Volume 29 Issue 4

The pyramid of success

Ilene F. Rockman

Outlines the different qualities required, and the different responsibilities, for those individuals climbing the career pyramid.

Informing the knowledge workers

Paul Martin, Mike Metcalfe

Being part of a “learning community” requires that knowledge workers keep themselves informed of developments in their area of expertise. However, as we all know, an information…

Personalized information clients: short answers to simple questions about “my library” services

Jimmy Ghaphery, Martin Kesselman, Sarah Barbara Watstein

Recent advancements in technology have inspired libraries to develop creatively customized services, or personalized information clients, allowing users to organize and manage Web…

Integrating and assessing information competencies in a gateway course

Barbara J. D’Angelo

Information competency instruction is an essential component of the strategic mission of Fletcher Library at Arizona State University West. Instuction programs include drop‐in…

The portfolio: an instruction program assessment tool

Julie M. Chapman, Charlcie Pettway, Michelle White

Although Odum Library has had a strong instruction program for many years, it has lacked any form of evaluation other than statistics. The Odum Library Instruction Team made…

Freshmen, information literacy, critical thinking and values

Bruce Harley

Teaching information literacy and critical thinking to freshmenundergraduate students can be more successful if these concepts are demonstrated to be meaningful and valuable in…

Integrating information literacy using problem‐based learning

Alexius Smith Macklin

Teaching information literacy skills is increasingly difficult as the number of students entering the university demonstrate an extraordinary confidence using technology. Students…

Communicating with and empowering international students with a library skills set

Sara Baron, Alexia Strout‐Dapaz

Much library research over the last decade has focused on serving this particular group of library user. The project synthesizes and supplements past recommendations with a survey…

Convenience or content: a study of undergraduate periodical use

Shawn V. Lombardo, Kristine S. Condic

Full‐text periodical databases have changed how students access research materials. Many librarians fear that students favor the convenience of full‐text databases over more…

Library instruction and information literacy – 2000

Anna Marie Johnson

This year’s annual bibliography includes materials reflecting various aspects of library instruction and information literacy. The academic literature continues to generate the…