Table of contents
Why diversity is being forced into the boardroom
Alison TicknerThis article examines why diversity is becoming more important within organisations and introduces a tool designed to help executives to understand their organisations'…
Toshiba sparks a wave of innovation: New structures and incentives stimulate employee creativity
This article describes ways of encouraging employees to be more creative, and to contribute fresh ideas that can make and save money for the company.
Track‐supervisor training transforms attitudes and culture at Tube Lines: Key employees become active members of the management team
This article describes an award‐winning training and development program that has changed the culture and improved morale among track supervisors working for Tube Lines, the…
Red Carnation blooms through management training: Morale improves and employee turnover falls at boutique hotel group
This article focuses on management training at Red Carnation Hotels, which won a Greater London accolade in the latest UK National Training Awards. Explains the reasons for the…
Friends Provident dials up success through training: Call‐centre program brings big business benefits
Describes an award‐winning training programme that helps newly recruited call handlers at Friends Provident's call centre, to understand and use computer and telephone systems…
Diamond “ambassadors” add sparkle to sales at Ernest Jones: Workshop with international experts gives employees the “bug”
Describes award‐winning training that has boosted diamond sales at UK jeweller Ernest Jones.
“Home‐grown” managers plug skill gap at Greenwich Leisure: … while academy gives the young a sporting chance of success
Describes two award‐winning programmes, run by Greenwich Leisure Limited (GLL), which are helping the organisation to meet skill shortages.
Employees take to teleworking at Rotherham and Doncaster councils: … but organisations mustn't overlook the effect on staff left to “guard the fort”
Examines teleworking schemes at Rotherham and Doncaster councils, in South Yorkshire, England. Takes account not only of employees actually undertaking teleworking, but also of…
Bradford & Bingley audits age diversity in the workplace: Financial‐services provider seeks fair play for all
Details an internal audit carried out at UK financial‐services provider Bradford & Bingley into its own practices on age discrimination.
Zurich breaks the chains that prevent the rise of talent: “Strategic‐hiring” budget makes everyone a winner
Kay Baldwin‐EvansSeeks to identify emerging trends in learning and development, focusing on how large, complex organisations manage and extend the competencies of their employees and the degree to…
Strategy implementation: we got the people factor wrong!: How to lead your saboteurs, groupies, double agents and mavericks
Robin SpeculandChallenges the notion that people resist change and puts forward a strategy for getting the majority of people in an organisation to support a change initiative.
Headsets and mindsets: It's the employees who determine customer‐service levels in call centers
Puts forward the reasons to focus on employees of call centres and contact centres above any other factor, when looking at ways of improving the customer experience.
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King